1 All goods and services are sold in accordance with Consumer Rights Regulations 2013. This regulation essentially ensures that the consumer is given clear information about the goods and services the supplier is offering, is provided with an order confirmation via email and has a cancellation period of 15 days from the day after the date of delivery - during which time the consumer may cancel the contract by notifying the supplier of their request to cancel either in writing or by email.

2 If you wish to cancel your order during the cancellation period set out in clause 1, please notify us in writing by letter or by email.

3 Once you have notified us that you wish to cancel the contract with the cancellation period, either before or after you have received the goods, you should return the goods to us within a reasonable time period and take reasonable care in doing so. The risk and cost of returning the goods to us shall be borne by you unless you have notified us that the goods are faulty and the fault is verified by us. If you fail to return the goods to us, you must make them available for collection upon notification from us that we intend to collect the goods.

4 Upon cancellation of the contract we will credit your account with a full refund of the money paid to us, including the cost of delivery of the goods to you, as soon as possible and in any event not later than 30 days after receipt of the notice of cancellation. If you do not return the goods or do not pay the costs of delivery to us, we shall be entitled to deduct the direct cost of recovering the goods from the amount of the refund.

5 Goods should be returned in the original packaging, are complete and in 'as new' condition (for example, if the packaging has been opened to examine the product/s you must have done so without damaging the product/s in any way).

6 You have a duty to take reasonable care of the products while in your possession and during the cancellation period to maintain them in the condition in which they were supplied by us. If goods are damaged or your use of the goods has gone beyond your right to reasonably inspect and assess the goods, Digital Magic reserves the right to seek recompense.

7 The rights to return the goods to us as referred to in clause 3 will not apply in the following circumstances: -

7.1 in the case of copyrighted goods (all software, media and sample CDs) where the packaging has been unsealed and/or the product has been registered

7.2 for Health and Safety reasons to products such as microphones, headphones, earphones, in-ear monitoring devices and

7.3 to any products that we have made to your specification or customised specifically for you

8 If a fault should occur with your product outside the cancellation period and within the 12 month manufacturers' warranty period, you may return the product/s to us, with a copy of your online receipt and a full written description of the fault. If the product is found to be faulty we will repair it free of charge and return the product/s to you. If we or the manufacturer are unable to repair your product within a reasonable period of time then we can offer you the choice of a full refund or to supply you an alternative equivalent product.

Digital Magic takes your privacy very seriously. We ask that you read this privacy policy carefully as it contains important information about what to expect when Digital Magic collects personal information about you and how Digital Magic will use your personal data.

This policy applies to information we collect about:

·         visitors to our website(s)

·         people who do business with us/register for our service(s)

1.   The Information We Collect About You

When you do business with us/register for our service we collect the following personal information from you:

§  Name, postal address, email address, telephone number

Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us provide goods and services.

2.   How We Will Use The Information About You

We gather this information to allow us to process your registration, process any orders you may make, provide the goods or services requested. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the goods or services in general. If you agree, we may also contact you about other products and services we think may be of interest to you.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the goods or services we provide. We or our agents and sub-contractors may contact you by email to ask you for your feedback and comments on our goods services.

3.   Marketing

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, you may unsubscribe in your web account area online or via the manage/unsubscribe links in our marketing emails. You can also unsubscribe by sending an email to info@digitalmagicmalta.com. If you agree to us providing you with third party marketing information, you can always opt out at a later date.

4.   Our Use Of Cookies And Other Information-Gathering Technologies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. Currently we operate an 'implied consent' policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete digitalmagicmalta.com cookies having visited the site, alternatively you can browse the site using your browser's anonymous usage setting (called "Incognito" in Chrome, "In Private" for Internet Explorer, "Private Browsing" in Firefox and Safari etc...)” For further information about cookies please visit www.aboutcookies.org or www.allaboutcookies.org. You can also set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, please be aware that in a few cases some of our website features may not function if you disable cookies in your browser.

5.   Access To Your Information And Updating And Correcting Your Information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to info@digitalmagicmalta.com or send a letter to: Digital Magic Co.Ltd, 20, Madonna tal-Mirakli, Cardinal Ferretti street, Lija. We may make a small charge for this service.

6.   Sale Of Business

If Digital Magic’s business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

7.   Your Consent

By submitting your personal information you consent to the use of that information as set out in this policy.

8.   Changes To Privacy Policy

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated on 11.05.2016

9.   How to Contact Digital Magic

We welcome your views about our website or our privacy policy. If you would like to contact us with any queries or comments please send an email to info@digitalmagicmalta.com

10. Links To Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Terms & Conditions

(Updated 6th June 2016)

This website is owned and operated by Digital Magic Company Ltd, a company registered in Malta, whose registered office is at 20, Madonna tal-Mirakli, Cardinal Ferretti street Lija, Malta. Our company registration number is 1169136 and our VAT registration number is MT.1729 7205

THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEBSITE AT www.digitalmagicmalta.com. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

BY ACCESSING THIS WEBSITE AS A USER (REFERRED TO AS “YOU/YOUR”) YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE.

General email: info@digitalmagicmalta.com
Telephone number: 00356 99471629
 

1. INTRODUCTION

1.1 You will be able to access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you register.

1.2 We may revise these terms and conditions at any time by updating this posting (see date at the top). It is your responsibility to check this website from time to time to review the current terms and conditions as each use of this website signifies your acceptance to be bound by the latest terms and conditions. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.

2. ORDERING FROM US

2.1 There are various methods and information on how to place an order with us throughout other areas of this website. All orders placed by you via this website are subject to the latest terms and conditions.

2.2 As part of our order process you will be given the opportunity to check your order and to correct any errors. Following receipt of your order, we will send you an order acknowledgement email, detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Digital Magic.

2.3 Our acceptance of an order and the completion of a contract between you and us takes place when we despatch the order even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.4 We may refuse to accept an order:

2.4.1 where goods are  no longer available;

2.4.2 where we cannot obtain authorisation for your payment or suspect fraud;

2.4.3 if there has been a pricing or product description error; or

2.4.4 if you do not meet any eligibility criteria set out in our terms and conditions.

2.5 Sales to destinations not within our list of shipping countries will only be accepted with prior arrangement and will be subject to pre-payment and a minimum export sale order value of €250 excluding VAT.

2.6 Digital Magic reserves the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers. In any such event the consumer will be refunded immediately.

All transactions/contracts carried out on this website are concluded in English.

3. PRICING

3.1 All prices are in Euro and include all taxes (where applicable) at the current rates but do not include delivery charges. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

3.2 Our prices are reviewed daily and while we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

3.3 LOWEST PRICE GUARANTEE
This offer applies to products priced €50 or above. If you do happen to find anything cheaper, we’ll refund the difference. All you have to do is email or call us with verifiable evidence in the form of a valid web-link or copy of the printed media within 24 hours of purchase.

3.4.1 The price must be for identical new products in stock and available for immediate delivery at that price.

3.4.2 If the competing offer includes a delivery service, we will match the deal including the delivery charge. We will also accept valid current voucher offers.

3.4.3 The product must be advertised by a Maltese authorised dealership.

4.    PAYMENT

4.1 Digital Magic accepts 2 methods of payment; PAYPAL or cash on delivery. All goods are subject to availability. In the event that we are unable to supply a product, we will inform you of this as soon as possible.

5.    DELIVERY

5.1 Delivery charges and estimated timescales are specified on our delivery page and also when you place an order. Unless otherwise agreed with you and subject to clause 13, delivery of the goods will be within 30 days beginning with the day after you ordered the goods. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

5.2 Your order will be delivered to the address you indicated when you place your order. All goods must be signed for by an adult aged 18 years or over on delivery.